Terms & Conditions

 

These terms and conditions apply to all use of the website https://southportworkwear.com/ and to every contract for the supply of goods and/or services between Southport Workwear (“we”, “us”, “our”) and you (“you”, the “Customer”). By accessing the website or placing an order, you agree to be bound by these terms. They are governed by English law and comply with relevant UK legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Last updated: January 2026.

1. Use of the Website You may use the website for lawful purposes only. You must not:

  • Use the site in any way that breaches any applicable law or regulation.
  • Transmit any harmful code, viruses, or disruptive material.
  • Attempt to gain unauthorised access to the site, interfere with its operation, or overload it.
  • Copy, reproduce, or distribute any part of the site without our written permission.

We may suspend or terminate your access at any time if we reasonably believe you are in breach of these terms.

2. Orders and Quotations

  • All prices displayed exclude VAT where applicable and delivery unless otherwise stated. We reserve the right to change prices; any changes will be notified before your order is confirmed.
  • When providing artwork, logos, or designs for custom workwear, embroidered workwear, or printed workwear, you warrant that you own or have all necessary rights to use them and that they do not infringe any third-party intellectual property rights, trademarks, or other rights.
  • Quotations are valid for 30 days from the date issued. An order becomes binding only when we send you confirmation (usually including a design proof) and you approve it, along with full payment.
  • We reserve the right to refuse, cancel, or amend any order (for example, due to stock shortages, design issues, or suspected infringement).

3. Payment Payment is required in full at the time of order via our secure payment gateway (we do not store your full card details) or bank transfer. For approved trade or business accounts, alternative payment terms may be agreed in writing. Late payments may incur interest in line with the Late Payment of Commercial Debts (Interest) Act 1998.

4. Delivery We aim to produce and dispatch orders within 5 working days wherever possible. Orders over £50 qualify for free next-day UK courier delivery (subject to carrier availability). Local collection or delivery in the Southport area may be arranged for quicker service. Delivery times are estimates only and not guaranteed. We are not liable for delays caused by events beyond our reasonable control (including adverse weather, courier issues, strikes, or supply chain disruptions). Risk in the goods passes to you upon delivery.

5. Cancellations, Returns, and Refunds Please see our separate Cancellations, Returns & Refunds Policy for full details. In brief:

  • For customised or personalised goods (embroidered, printed, or otherwise made to your specification), once you have approved the design proof and production has begun, orders cannot be cancelled and goods cannot be returned or refunded due to a change of mind. This reflects UK regulations exempting bespoke/made-to-order items from the standard 14-day cancellation right.
  • We will repair, replace, or fully refund (including reasonable delivery costs) where goods are faulty, damaged, incorrect, or not as described.
  • Non-custom (blank stock) items may be returned within 28 days if unused, in original condition, with all tags attached (you are responsible for return postage unless the fault is ours).

Your statutory consumer rights are not affected.

6. Product Descriptions and Quality We use high-quality garments suitable for professional and trade use. Minor variations in colour, sizing, or finish may occur due to manufacturing processes or fabric characteristics. We undertake to match your approved design proof as accurately as possible. We may repair minor defects before offering replacement or refund.

7. Intellectual Property You retain ownership of any artwork or designs you supply. By submitting them, you grant us a limited licence to use them solely for fulfilling your order. All website content, processes, and materials remain our property or that of our licensors. You must not use, copy, or reproduce them without our prior written consent.

8. Limitation of Liability To the fullest extent permitted by law:

  • We shall not be liable for any indirect, consequential, or special losses (including loss of profits, business interruption, or loss of goodwill).
  • Our total liability under any contract shall be limited to the price paid for the goods or services in question.
  • Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law.

We provide the website and services on an “as is” and “as available” basis. We do not warrant that the site will be uninterrupted, error-free, or compatible with your equipment.

9. Indemnity You agree to indemnify us against any losses, claims, damages, or expenses (including reasonable legal fees) arising from your breach of these terms, infringement of third-party rights (including through your submitted designs), or misuse of the website or goods.

10. Force Majeure We shall not be liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to acts of God, war, terrorism, industrial disputes, pandemics, or supply shortages.

11. General Provisions

  • If any provision is found invalid or unenforceable, the remaining provisions remain in full force.
  • We may update these terms at any time; the version in effect at the time of your order applies. Continued use of the site constitutes acceptance of changes.
  • These terms constitute the entire agreement between us. No variations are valid unless in writing and signed by both parties.
  • We may assign our rights under these terms; you may not assign yours without our consent.

12. Governing Law and Jurisdiction These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Thank you for choosing Southport Workwear. We are dedicated to providing fast, reliable custom branded workwear and excellent service to trades, businesses, and teams across the UK.