Delivery information
Delivery, dispatch times and collecting your order
We deliver workwear throughout the UK as well as offering local delivery in Southport. Local customers are also welcome to collect orders from our Southport store.
How quickly your order reaches you depends on whether your garments are held in stock, ordered specially from a supplier, or customised with embroidery or print.
Free UK mainland delivery when you spend over £100.
Express Delivery
Next working day delivery
Popular colours and sizes held in stock can normally be delivered on the next working day when ordered before 3pm, Monday to Friday.
Orders placed after 3pm, at weekends or on bank holidays are handled on the next working day. Express delivery applies to plain garments held in our stock.
Special Order
Usually 3–5 working days
This applies to plain garments that are not currently held in our stock. We order them from our supplier, check them when they arrive and then send them on to you or prepare them for collection.
Customised
Usually 5–7 working days from artwork approval
We send you a mock-up to approve before embroidery or printing begins. Larger or more complex orders may take longer, and we will let you know if this applies before production starts.
Ordering a mix of products?
We normally send your order together once everything is ready, so the longest lead time in your basket will apply to the whole order. For example, if your order contains an in-stock plain garment and a customised garment, both will be sent when the customised garment is ready.
Adding your logo
How the workwear customisation process works
We ask you to approve the design before embroidery or printing begins. This gives you the opportunity to check the logo, positioning and other important details before we start production.
Place your order
Order online, in person or over the phone, and supply the logo or text you want on your garments.
Receive your artwork
We prepare and email a mock-up of the finished design for you to check.
Approve the design
Request any changes, approve the final design and make payment if you have not already done so.
We produce your order
We order any garments not held in stock and complete the approved printing or embroidery.
Your order is completed
Collect your order, arrange local delivery, or receive it through one of our courier partners.
Please approve your artwork promptly if you are working to a deadline. The 5–7-working-day timescale starts only after approval.
Delivery and collection
Delivery charges, couriers and tracking
Once every part of your order is ready, it can be dispatched by courier, delivered locally in Southport by arrangement, or collected from our store.
Free delivery over £100
Qualifying UK mainland orders receive free delivery. Charges for smaller orders are shown at checkout.
Tracking sent by email
For courier deliveries, the courier emails tracking information when your parcel enters its network.
UK courier delivery
Depending on the size, weight and destination of your order, we use Royal Mail 24 or next-working-day services from DPD or UPS.
Courier delivery times begin once your parcel has been dispatched and may vary for some destinations.
Royal Mail 24DPDUPS
Local delivery in Southport
We have our own delivery van and may be able to deliver your completed order directly in Southport. Please contact us if you would like to discuss local delivery for your order.
Collect from our Southport store
You are welcome to collect your order instead of having it delivered. Please wait until we have confirmed that the complete order is ready before travelling to collect it.
Southport Workwear
Unit 19 Dalweb Industrial Estate
Gravel Lane, Banks
Southport, Lancashire
PR9 8DE
Common questions
Frequently asked delivery questions
Answers to common questions about express delivery, special orders, customised garments and collection.
If I order before 3pm, will my order arrive that day?
No. For qualifying plain garments held in stock, the 3pm cut-off allows us to dispatch the order that working day using a next-working-day courier service.
Does express delivery apply to every colour and size?
No. Express delivery applies only where the exact plain garment, colour, size and quantity you need are held in our stock. Other options may be available as special orders.
Does express delivery apply to customised garments?
No. Embroidered and printed garments normally require 5–7 working days from your approval of the artwork.
When does the 5–7-working-day customisation timescale begin?
It begins when you approve the artwork proof, not when you first place the order. Production cannot start until approval has been received.
What happens if my order contains products with different lead times?
We normally hold the order until every item is ready and then send everything together. The complete order therefore follows the longest applicable timescale.
How will I track my delivery?
The courier will email your tracking information when the dispatched parcel enters its network. Please check the email address used for your order.
Can Southport Workwear deliver locally?
Yes. We have our own van and can arrange deliveries in Southport. Contact us to discuss whether local delivery is suitable for your order.
Can I collect my order from the store?
Yes. Collection is available from our Southport store once we have confirmed that every item in your order is ready.
What should I do if I need the order by a particular date?
Please contact us before placing the order. We can check garment availability, the customisation required and the most suitable delivery or collection option.
Need help with an order or deadline?
Speak to our Southport team before ordering and we will help you understand the likely timescale.
