Privacy Policy & Cookies

At Southport Workwear, we take your privacy seriously. We’re a small, local business based in Southport, and we only collect the info we need to get your branded workwear sorted quickly and properly. This policy explains what personal information we collect, how we use it, and how we keep it safe. It complies with UK data protection laws (UK GDPR and Data Protection Act 2018).

Who we are Southport Workwear is the data controller for your personal information. Our details: Southport Workwear 19 Dalweb Industrial Estate Southport PR9 8DE Tel: 01704 829966 Email: info@southportworkwear.com

What personal information we collect We only collect what we need:

  • When you place an order or get a quote: Your name, delivery/billing address, email, phone number, and payment details (we don’t store full card info — that’s handled securely by our payment provider).
  • If you create an account: Username, password (hashed/encrypted), and order history.
  • When you contact us (email, phone, form): Your message details.
  • Automatically: Basic technical info like IP address, browser type, and how you use the site (via cookies — see below).

We don’t collect special categories of data (like health info) or anything about children.

How we use your information We use it to:

  • Process and deliver your orders (including custom embroidery/printing).
  • Send order updates, delivery info, and invoices.
  • Help with design proofs and any questions.
  • Improve our site and services (e.g., see which pages are popular).
  • Send occasional marketing emails (only if you’ve opted in or it’s about similar products you’ve bought before — you can unsubscribe anytime).

Legal basis for using your data

  • For orders/quotes: We need it to fulfil our contract with you.
  • For marketing: Your consent (easy to withdraw) or our legitimate interests (only for relevant updates).
  • For site improvements/security: Our legitimate interests (balanced against your rights).

Who we share your information with We don’t sell your data. We only share what’s needed:

  • Couriers (e.g., for delivery).
  • Payment providers (secure, they handle card details).
  • Our trusted partners (e.g., email service for order confirmations).
  • If required by law (e.g., HMRC).

All sharing is secure and only for the job at hand. No transfers outside the UK/EEA without proper safeguards.

How long we keep your information We keep it only as long as needed:

  • Order details: 6 years (for accounts/tax reasons).
  • Marketing lists: Until you unsubscribe.
  • Website logs: Usually 12–24 months.

After that, we delete or anonymise it.

Your rights You have rights under UK law:

  • See what data we hold about you.
  • Ask us to correct, delete, or restrict it.
  • Object to certain uses (e.g., marketing).
  • Ask for your data in a portable format.
  • Withdraw consent anytime.

Just email info@southportworkwear.com — we’ll sort it within one month (free, unless it’s excessive). If you’re not happy, complain to the Information Commissioner’s Office (ico.org.uk).

Security We keep your data safe with encryption, secure servers, and limited access. We use trusted tools and train our small team. If there’s ever a breach, we’ll tell you and the ICO if needed.

Cookies & Similar Technologies We use cookies (small files on your device) to make the site work better.

Essential cookies — These are needed for the site to function (e.g., keeping items in your basket, remembering your preferences). No consent needed — they’re always on.

Analytics & performance cookies — Help us see how people use the site (e.g., which pages are popular) so we can improve it. These are optional.

Marketing/advertising cookies — For targeted ads (if we ever add them). Optional.

When you visit our site, you’ll see a clear cookie banner asking for your choice. You can accept, reject, or customise. You can change your mind anytime via the cookie settings link in the footer.

We may use tools like Google Analytics (anonymised IP). No fancy tracking without your say-so. For full details, see our cookie banner or contact us.

Changes to this policy We might update this page — check back now and then. Last updated: January 2026.

Questions? If anything’s unclear or you want to chat about your data, just give us a ring on 01704 829966 or drop an email to info@southportworkwear.com. We’re a local team and happy to help.

Thanks for trusting us with your business.